Introduction
The Importance of Customer Satisfaction in Terminal Tractor Operations
Customer satisfaction is of the utmost importance to the operations of Turbo Terminal Tractors. Not only do we have 24/7 customer service to assist tractor owners & renters when an issue arises, but we also guarantee a replacement tractor within 24 hours if the issue cannot be resolved. For Turbo to run as efficiently as possible and to continue our success, we strive to always have open communication with our customers.
Defining Customer Satisfaction
Customer satisfaction measures customers’ happiness with our company’s products, services, and overall experience. We know all the details and hard work that goes into a seamless tractor experience behind the scenes, and we are proud to have received highly positive feedback from clients. Each day, we try to be even better than the day before.
Impact on Operational Efficiency
Impact on operational efficiency refers to how change, process, or initiative affects a company’s ability to produce its maximum output. Our operations at Turbo run very efficiently, and much of that is due to our daily operations, standards, and stellar customer service. Turbo Sales & Leasing operates on a 65-acre campus with plenty of room for the display and storage of a wide assortment of terminal tractors and truck trailers. Our offices are located within a 48,000-square-foot facility that includes 20 bays for maintenance and repair work. We operate next door to our two sister companies: Syfan Logistics and Syfan Transport. This relationship allows us the extra advantage of utilizing their nationwide transport services to deliver leased or purchased vehicles to customers on a timely basis.
Turbo’s Commitment to Customer Satisfaction
Our team of 50 includes service technicians certified in Automotive Service Excellence (ASE), each with an average of more than 10 years of experience. ASE is the top certification awarded by the National Institute for Automotive Service Excellence. We are also Cummins-certified — the industry’s highest standard in engine repair and service work. We are committed to customer satisfaction by offering 24/7 customer service from our Turbo Service Solutions team. It is a program that keeps your terminal tractors running. We are always ready to answer a phone call or email regarding tractor operations, sales, and anything else that might come about.
Real-Time Monitoring and Diagnostics
Another way we increase the uptime and productivity of the terminal tractors is through our tracking system within each tractor system. It is a real-time monitoring and diagnostics system that connects the Turbo team to its customers. Anytime the tires need to be rotated, the oil needs to be changed, or something else that’s urgent, Turbo Terminal Tractors will be notified immediately. From there, Turbo will contact the customer to let them know, so they can schedule the necessary maintenance.
Customer Feedback and Continuous Improvement
Implementing Changes Based on Feedback
We take feedback from customers very seriously. We always aim to achieve the highest quality customer and product service. If a customer is not pleased in any form, we make it a priority to resolve their issue and make sure that we avoid this issue moving forward. Turbo is proud to have so many long-term partnerships with clients and also many long-term partnerships with manufacturers.
Conclusion
Turbo Terminal Tractors genuinely cares about your experience and the operations of your terminal tractor as you lease and buy. Customer service, maintenance upkeep, and pleased customers are at the heart of what we do. We enjoy receiving feedback, and we enjoy helping our customers as needed. To learn how Turbo Terminal Tractors supports customers beyond the sale, contact us today or give us a call at 844-GOTURBO.